Refund & Cancellation

Policy for service adjustments

This document describes how Trade Tech Tools manages requests for cancellation or adjustments to service engagements.

This policy defines procedures for evaluating eligibility, processing cancellations, and addressing service adjustments.

Eligibility depends on the terms outlined in the signed service agreement, project stage, and resource commitments already executed.

All requests must be submitted in writing to the engagement manager or via official contact channels.

Clients must provide the service agreement reference, project scope, and reason for cancellation or adjustment.

Trade Tech Tools reviews requests within seven business days and communicates next steps or clarifications.

Cancellation outcomes depend on the project phase, deliverables already provided, and commitments to third-party resources.

Where possible, engagements may be rescheduled, scaled down, or reallocated to alternate service modules.

Resolution timelines are communicated after assessment and typically conclude within fifteen business days of receiving all details.

Requests conflicting with regulatory commitments, security obligations, or third-party contracts may be declined.

Upon cancellation, Trade Tech Tools provides handover documentation to support orderly disengagement where applicable.

All updates are communicated via email with designated stakeholders copied to maintain transparency.

Cancellation requests and outcomes are documented for audit and compliance purposes.

Any disagreement arising from this policy will be addressed under the dispute resolution clause in the service agreement.

Trade Tech Tools may update this policy. The latest version is available on our website.

For clarifications, reach out through our consultation desk.