Knowledge Base

Frequently asked questions

Find answers on deployment models, security controls, onboarding timelines, and support commitments.

Team resolving technical questions

Platform & Integration

Which core systems does Trade Tech Tools integrate with?

Our integration mesh supports major OMS, EMS, risk platforms, surveillance tools, and data vendors used across Indian markets. Custom connectors can be developed through our certified adapter framework.

How do you handle legacy infrastructure?

We deploy coexistence layers that abstract legacy APIs, enabling progressive modernisation while ensuring uninterrupted desk operations.

Is there support for cloud and on-premise deployments?

Yes. Trade Tech Tools is available as a managed private cloud service within India or as an on-premise deployment aligned with your infrastructure policies.

Data Security & Compliance

What certifications do you adhere to?

Our operations and data centres align with ISO 27001, SOC 2 Type II controls, and RBI cybersecurity advisories relevant to our clients.

How is sensitive information protected?

Data encryption is enforced in transit and at rest with strict segregation, role-based access, and continuous monitoring through our security operations centre.

Can we review your audit logs?

Absolutely. Clients receive access to immutable audit logs and evidence packs, supporting internal reviews and regulator interactions.

Onboarding & Support

What is the standard onboarding timeline?

Most engagements follow a phased plan spanning discovery, pilot, and full rollout across 8–16 weeks, depending on complexity.

Who handles support after rollout?

Your project transitions to our 24/7 command centre with dedicated service managers, tiered escalation, and real-time observability dashboards.

Do you provide training and documentation?

Yes. We deliver role-based training, administrator guides, and microlearning modules tailored to your teams.

Next Steps

Need more details or tailored insights? Connect with our specialists.